Contact Information

BlackBoard support is available at three levels:

Start here: Basic "how-to" for instructors and students
(Select Help Desk or call x3333 )
More advanced "how-to" for instructors and students
(Select Web Help )
Advanced "how-to" and best-practices professional development for instructors
(Select Instructional Design or call x4159)

ATUS Help Desk

Telephone: (360) 650-3333
E-mail: helpdesk@wwu.edu

Instructors and students experiencing basic technical problems, or who need basic how-to assistance with their BlackBoard course, or who are experiencing difficulties with their BlackBoard account should contact the ATUS Help Desk for assistance. In general the ATUS Help Desk is the best place to start. They are able to handle an ever increasing set of Blackboard issues. They will contact WebHelp directly if they cannot resolve your issue.

Office hours for Academic Year:
Monday through Thursday - 8:00am to 10:00pm;
Friday - 8:00am to 5:00pm;
Saturday - 12noon to 5:00pm;
Sunday - 12noon to 10:00pm.

Office Hours for Summer Quarter and Intercessions:
Monday through Friday - 8:00 am to 5:00 pm

Web Help

E-mail: webhelp@wwu.edu

For more advanced BlackBoard support, instructors and students can also contact Web Help when:

experiencing issues with creating a course or with course enrollments
requesting guest accounts for community members
a BlackBoard function (such as e-mail or GradeBook export) is having technical problems.

If the ATUS Helpdesk cannot solve your problem, please send an e-mail to Web Help.

Instructional Design

Telephone: (360) 650-4159
E-mail: peter.agras@wwu.edu

Instructors who are new to BlackBoard, as well as experienced faculty interested in learning about new features, should contact the ATUS Instructional Designer for professional development support. Faculty can participate in small-group workshops or can schedule appointments for individual consultations.