BlackBoard support is available at three levels:
Telephone: (360) 650-3333
Instructors and students experiencing basic technical problems, or who need basic how-to assistance with their BlackBoard course, or who are experiencing difficulties with their BlackBoard account should contact the ATUS Help Desk for assistance. In general the ATUS Help Desk is the best place to start. They are able to handle an ever increasing set of Blackboard issues. They will contact Blackboard Help directly if they cannot resolve your issue.
Office hours for Academic Year:
Monday through Thursday - 8:00am to 10:00pm;
Friday - 8:00am to 5:00pm;
Saturday - 12noon to 5:00pm;
Sunday - 12noon to 10:00pm.
Office Hours for Summer Quarter and Intercessions:
Monday through Friday - 8:00 am to 5:00 pm
For more advanced BlackBoard support, instructors and students can also contact Blackboard Help when:
If the ATUS Helpdesk cannot solve your problem, please send an e-mail to Blackboard Help.
Telephone: (360) 650-4159
Instructors who are new to BlackBoard, as well as experienced faculty interested in learning about new features, should contact the ATUS Instructional Designer for professional development support. Faculty can participate in small-group workshops or can schedule appointments for individual consultations.