Computer Consulting & Maintenance

We keep the computers in faculty and staff offices and general University labs running with the software and hardware you need to function effectively in the WWU community.

Services

• Connect to the Network
  We will help you get access to Western's network resources, including email, network printing, and WWU servers. The process starts with getting an account application from the ATUS Help Desk in HH 145. After the accounts are processed, we will help you configure your computer and install the proper software.
• Use the Network to Share Information
  Computer Consulting can advise you and equip you to share files with your colleagues on campus. We can help you create the proper groups and network permissions that enable you to use the WWU file servers and Outlook public folders to collaborate effectively on campus.
• Configure Software
  Once you order software from Software Services, Computer Consulting can help you configure your new applications or operating system to work best in the WWU environment.
• Troubleshoot Software
  Computer Consulting can help you trouble-shoot problems you may be having connecting to the network or running your applications. We encourage the use of campus supported software which has a track record of reliability and supportability in the WWU environment. In addition, ATUS training is available to help you use applications effectively.
• Repair and Maintain Computer Hardware
  Computer Maintenance is responsible for the repair of microcomputers, printers and FAX machines, including setup and maintenance of ATUS Computer Labs. For more information on charges, go to ATUS Pricing Policies.
• Consult for Facilities Upgrades
  Computer Maintenance is involved in making recommendations for facility upgrades. These include recommendations for equipment replacement, facility modifications, and major renovations to meet changing computer user needs.
• Consult for Equipment Purchases
  Computer Maintenance can evaluate and specify all types of computer equipment purchases. This process includes writing purchase specifications ranging from CPUs to printers. It is very likely that purchase specifications may be on file to assist in your equipment ordering process. Computer Maintenance also provides Security Devices for computer equipment.

Contact Us

Computer Consulting is located in Haggard Hall 155. Hours are 8 a.m. - 5 p.m.
Contact the Help Desk for computer consulting information.

Computer Maintenance is located in Haggard Hall 131. Hours are 8 a.m. - 5 p.m.
Phone x3059 or x3959 for help or more information.

	Linc Nesheim Manager, User Technical Support Phone: 6546 Office: Haggard Hall 131B
	Fred Robson Supervisor, Computer Maintenance Phone: 3059 Office: Haggard Hall 131C
	Brian Bowker Consultant, Academic Technology Phone: 4975 Office: Haggard Hall 155
	Greg Ellis Computer Maintenance Technician Phone: 3694 Office: Haggard Hall 131
	Laurie Jewett Consultant, Academic Technology Phone: 2962 Office: Haggard Hall 155
	George Liu Computer Maintenance Technician Phone: 2975 Office: Haggard Hall 131
	Dave Lowe Local Area Networks Consultant Phone: 3599 Office: Haggard Hall 155
	David Ma Computer Maintenance Technician Phone: 7659 Office: Haggard Hall 131
	Susan Monson Technical Services Clerk, Computer Maintenance Phone: 3059 or 3959 Office: Haggard Hall 124
	Chad Petersen Computer Maintenance Technician Phone: 7524 Office: Haggard Hall 131
	Wayne Price Computer Maintenance Technician Phone: 3020 Office: Haggard Hall 131