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Managing Outlook Group Mailboxes

Outlook provides a way for users to manage additional mailboxes, such as group accounts (also known as department mailboxes).

If you were recently given permissions to a mailbox, you will need to restart Windows for the permissions to take effect.

Outlook 2003

Add Mailbox

  1. Open Outlook.
  2. On the Tools menu, click E-Mail Accounts.
  3. Click View or change existing e-mail accounts, and then click Next.
  4. In the list, click the Exchange account type, and then click Change.
  5. Click More Settings, and then click the Advanced tab.
  6. Click Add, and then type the name of the group account (the part of the email address before @wwu.edu).
  7. Click OK, then the following Next and Finish buttons to save and get back to Outlook.

Outlook 2007

  1. Open Outlook.
  2. On the Tools menu, click Account Settings.
  3. Double-click "Microsoft Exchange"
    4. .
  4. Click More Settings, and then click the Advanced tab.
  5. Click Add, and then type the name of the group account (the part of the email address before @wwu.edu).
  6. Click OK, then the following Next, Finish, and Close buttons to save and get back to Outlook.

Note:

  1. When replying to an email, the From: address will be that of the mailbox the message was in.
  2. When sending a new email, the From: address will be that of the primary mailbox.
  3. You can override the From: address by turning enabling the "From" field:
    1. Outlook 2003: Open a new email, select "View" and select "From Field".
    2. OUtlook 2007: Open a new email, select "Options" and click on "Show From" button.
  4. All sent messages are saved to the Sent Items folder of the primary mailbox.

Please feel free to call the ATUS Help Desk at 360.650.3333 if you have any questions.