TeamViewer Remote Access and Support.
ATUS Help Desk staff and consultants frequently make use of a software tool called TeamViewer to provide remote support to faculty and staff computers both on and off campus. A TeamViewer connection allows your support staff to see your desktop and "remote control" your computer for troubleshooting purposes, just as if he or she were sitting in front of your computer. To use TeamViewer, you may be asked to download, install, or run one of the following programs:
|The QuickSupport version runs TeamViewer temporarily on your computer, but no software is actually installed.|
|The TeamViewer full version is a program that is installed on your computer. There are several installation options. Your ATUS staff can provide installation assistance.|
If you have any questions about the use of TeamViewer, please contact the HelpDesk at x3333 or your ATUS consultant.