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Welcome to the ATUS Help Desk


The ATUS Help Desk personnel provide professional computer assistance via the web, email, telephone, or in-person. We will either resolve your problem, research it and report back to you, or escalate it to the appropriate staff member for resolution.


Special Information for the Student Email Changes

Not receiving email after you clicked the Upgrade button? Make sure you are signing in to your NEW @wwu.edu mailbox and not your old @students.wwu.edu mailbox. If you see all of your old email, you are still signed in to your old mailbox. The following links will help you get connected:


 

Our Hours

Memorial Day Weekend Hours:

  • Saturday, May 28: Open in AIC 310 from 1:00pm to 5:00pm
  • Sunday, May 29: Both locations will be Closed
  • Monday, May 30: Open in AIC 310 from 1:00pm to 8:00pm
  • Tuesday, May 31: We resume our regular hours

Haggard Hall 123 
Mon - Fri: 8:00am to 5:00pm

Academic Instructional Center 310 
Mon - Thu: 10:00am to 8:00pm 
Fri: 10:00am to 5:00pm 
Sat: 1:00pm to 5:00pm 
Sun: 1:00pm to 8:00pm

Contact information

Customer Service Portal NEW! Faculty and staff can now submit tickets, and view the status of existing tickets, online.

Email: helpdesk@wwu.edu

Phone: (360) 650-3333

After hours: For serious technology problems outside of Help Desk hours, please call Public Safety at (360) 650-3555.


Online Help