Updated June 4, 2009
username@students.wwu.edu instead of username@cc.wwu.edu
The move to the new Student Email system began on April 1, 2009 and was completed on June 2, 2009.
Students just need to launch myWestern, click the Student Email icon, select the “WWU Student Mail” link, and follow the instructions to activate their new email accounts.
Your current @cc.wwu.edu address will still function (forward) for the foreseeable future; however, it will not function forever. You are encouraged to begin using your new email address as your primary as soon as you are notified that it is functioning.
Every student who went through the migration process on myWestern activated his or her new email account and had the option to migrate all old email to the new system. Once migrated, email to the old @cc.wwu.edu address began forwarding to the new account and will continue for a period of time. If your account was moved for you (on or after June 2), you may contact the ATUS Help Desk for assistance migrating the mail from your old mailbox to your new mailbox.
If you are using Internet Explorer, your mailbox will look like the image below. You can see the folder Migrated CC mail (date). Within this folder will be your old inbox as well as other folders. |
If you are using Safari, Firefox, or another web browser, you will see the first image. Click on Click to view all folders. You should now see a list of your other folders - see the screenshot below. Your old email will be in .INBOX and your other folders will be ..foldername. |
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Can I redirect/forward my student email to another email account (Hotmail, Gmail, Yahoo, etc.)?
Yes. You can redirect your email to any address you choose. Currently you need to use Internet Explorer to set up the rule. Be reminded that you are responsible that incoming mail forwards properly. All official WWU messages will be addressed to your WWU email address. Additional inbox rules can be found at Microsoft's site.
No. All email accounts on the current system will be decommissioned within a few months of everyone moving over to the new system. The @cc.wwu.edu address will continue to function for a period of time – but not forever.
Ten (10) gigabytes. Depending on how you use your email, that’s approximately a million messages.
Spam filtering will place “likely” junk messages in the Junk folder of your account. From there you can add false-positives to your safe-senders list. Likewise, you can add junk message senders and junk message domains to your blocked-senders list if unwanted messages land in your Inbox. Remember, it is your responsibility to regularly monitor your Junk folder to make sure “good” messages are not sitting in there without being read. Messages in the Junk folder will be automatically deleted after 30 days unless you move them out of the Junk folder. All WWU email systems are ‘exempt’ from ending up in your Junk folder.
Your address book will be emailed to your new account- There will be an email in your inbox. You will need to manually add each contact to your new email account's Contact list.
Yes. Both Safari and Firefox are also supported web browsers, although they will only display the "basic" layout. In addition to web-based access, you are able to access your account with Microsoft Outlook or Entourage (if you have your own license); or from IMAP/POP clients such as Thunderbird or Mac Mail – even some mobile phones.
False! In Internet Explorer, you can have multiple Windows Live! accounts (e.g., Students.wwu.edu, Hotmail, Live, etc.) open at once, as long as each are in a different browser instance (not tabs).
Microsoft, Gmail, Yahoo, and other web-based email clients use a "session cookie" to maintain your login state. This means that you cannot log into more than one account on their system using the same browser instance.
Internet Explorer maintains different session cookies for each instance of the brower that is open. Unfortunatly, Firefox and Safari do not support this feature, as these browsers do not maintain separate session cookies for each browser instance open.
Alternately, you can simply click "Sign out" or "Log Off" and then log into your other Windows Live! account.
Yes. WWU creates your account on the new system via secure, encrypted mechanisms. One of the important factors in choosing this email provider was the lack of advertising. Further information on your privacy can be found here: http://privacy.microsoft.com
Microsoft has an age requirement of 13 or older to use the Windows Live! system. Chances are that you entered an incorrect date for your birthday during activation. Please click here to get details on how to correct this issue.
If you are using IE7 but see the "Basic" layout, you had selected the blind/low vision option during migration. To turn this feature off, go to Options, select Accessibility, uncheck the "Use the blind and low vision experience" checkbox, save, and restart the browser.
SSO stands for Single Sign On. It is a service that we use with Microsoft to pass your myWestern login to your student email account on their server. At times, this process may fail. You can access your new student email account directly at http://www.outlook.com.
Do you have a question that this FAQ does not cover? Please feel free to contact us at helpdesk@wwu.edu or 360-650-3333.
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06.04.2009
