ATUS Website :: Home ATUS Website :: Home Issue 44, Fall 2009
ATUS is dedicated to supporting the effective integration of technology into all aspects of teaching and learning at Western. We do that by providing our faculty, students and staff with support for
We take our commitment to service seriously and strive to inculcate customer service values into all of our activities. We are committed to an ongoing dialogue with the campus community about service priorites, while at the same time providing leadership in adoption of emerging technologies for teaching and learning. Please feel free to contact the ATUS Director if you have any comments or suggestions about ATUS services.
ATUS is the primary support and training ATUS is the primary support and training organization for faculty and student use of Blackboard, our web-based course management system. More than two-thirds of faculty members and over ninety percent of students use Blackboard in support of coursework. Blackboard has many valuable tools for organizing course materials, handling assignments, testing, and managing varied classroom functions. Request your Blackboard courses online at http://bbrequest.wwu.edu. Learn more about Blackboard at http://www.wwu.edu/atus/blackboard .
Chad Peterson performs delicate surgery
on a Macintosh computer
Classroom Services provides consultation and support in the use of technologies for teaching and learning in all of Western's classrooms and computer labs. We can assist you in determining which classrooms best fit your teaching style, provide orientation and training in the operation of multimedia systems in all classrooms, and assist with the design of any instructional facility. We welcome your suggestions about classroom improvements. We respond to your technology needs in the classrooms by keeping things in good working order and by providing troubleshooting tips by telephone, on-line, and in person. The Equipment Loan Desk in Haggard Hall 114 provides portable equipment for faculty and students.
Classroom computers can be configured to meet your specific teaching needs. Consultation and coordination in the design, selection, installation and repair of classroom teaching technologies are available.
ATUS supports 24 general university computer labs for student use, most of which are also available for scheduling classes. Computers running either Microsoft Windows or Apple OSX are available in a variety of general university labs, along with popular software such as MS Office, Photoshop and other Adobe products as well as statistical software, and other specialized academic software. Laser printers and scanners are available in all general university labs. The accounts required for students to gain access to general university lab computers are automatically available for each registered student to activate.
Student Chris Dworetzky prepares
Student Tech Center (STC) lab
computers.
Desktop Services is responsible for keeping faculty, staff and general university computers functioning effectively and offers supplemental and higher-level support for those areas on campus that operate some form of internal technical support. We can help you evaluate and specify all types of computer equipment purchases and provide comprehensive repair and trouble-shooting of computers, printers, and peripherals. Working with Software Services (see below), we can install and configure your new or specialized software to work best in the WWU environment. The Desktop Services staff also helps you to gain access to campus network resources including email, web access, network printing and shared network drives and folders. We provide one-stop access to all Desktop Services through the ATUS Help Desk at 650-3333.
Jennifer Dixey demonstrates a live video
discussion in the Integrated Laboratory Network
with Erin Macri.
The ATUS Help Desk provides comprehensive client assistance to faculty, staff, and students via the web, telephone, and in person. We can help you troubleshoot problems over the phone, respond to your requests for information, research technical questions, or refer a problem to a specific ATUS Desktop Services specialist or departmental support person for hands-on work as needed. Our website features “How-To” documents and answers to "Frequently Asked Questions" about computer and network services on campus.
Our Instructional Design staff can consult with you to advance your educational goals through the effective use of technologies. The ATUS instructional designer plays a key role in assisting faculty with the effective use of Blackboard for either support of on-campus courses or development of complete on-line course materials. Instructional design is also a valuable resource for faculty who are working with multimedia or web services staff (see below) on the development of instructional materials.
The ATUS Multimedia unit supports faculty, staff and students in the design and delivery of curricular materials. Our services include support for online learning, graphics for presentations and publications, digital video production, distribution of cable television and satellite programming, and teleconferencing for meetings and distance learning. Graphic and Design Services can design and produce multimedia materials and web content, 35mm color slides, illustrated posters, and can also assist you with artwork for journal articles, proposals and other publications and presentations.
Video Services produces digital video for online learning in addition to supporting video teleconferencing, video duplication, standard video recording, and video editing facilities.
David Hamiter was busy this
summer moving the STC.
ATUS provides comprehensive services to assist you in acquiring and using software for academic purposes. Our software specialists can assist with licensing and distribution for individual and group needs. Some software is available at no cost, including Microsoft Office 2007/2008. Many software products are available to you at greatly reduced educational pricing.
The Student Tech Center offers you and your students technology workshops, peer tutoring and support in the use of advanced technologies such as digital video editing, scanning, color and large-format printing, and academic software. Faculty members can request in-class presentations or custom hands-on workshops covering everything from basic Office applications to advanced multimedia technologies. Our Center, now located on the second floor of Haggard Hall, has the software, hardware and available assistance for most multimedia applications.
Grad student Erin Haliburton
helps out in Web Services
Our Training personnel deliver instructional workshops emphasizing the software tools used by faculty for instruction. Faculty and staff may register online for workshops such as Blackboard, Powerpoint, and Dreamweaver at http://training.wwu.edu .
Our staff in Web Services assist faculty with all aspects of web creation for the academic environment. They provide design and development expertise for individual and departmental websites. In addition, the Web Services office provides technical support for Blackboard, the campus e-learning tool.
Copier Support is responsible for a coordinated WWU copier/multi-function machine program for the campus. This office provides self-service copiers for convenient staff and student walk-up use campus-wide. Staff members also assist with copier problem resolution, copier training and instruction, supplies, installation, machine selection and copy card questions for faculty, staff and students.
Monica Aebly provides copyright
information and processes
permission requests.
Copyright laws impose limitations on the reproduction of books, periodicals, musical scores and other published materials, as well as electronic reproduction and digital imaging. The Copyright Office assists the campus community in providing copyright information, interpreting copyright policy and processing permission requests for classroom use and coursepacks. Coursepacks are coordinated through the Copyright Office and sold at the Western Associated Students Bookstore. The office provides a one-stop location for faculty compiling custom instructional materials tailored specifically for their class.
Wayne Bakker contemplates databases.
The WWU Campus directory is printed and distributed once per year during fall quarter. Included in the directory is departmental, faculty/staff and student information. Directory copies are distributed to the residence halls and across campus by Mail Services. The directory database also feeds information to the online WWU directory on the WWU home page.
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09.24.2009